A person reads these. There is no ticket queue and nothing automated in front of it.
Anything about using Stonehand: a bank that will not connect, a figure that looks wrong, a feature you cannot find, or a bug. We aim to reply within two working days.
When a number looks wrong, the most useful thing you can send is the screen it appears on and the account or dates it concerns. You do not need to work out why — that is the job.
To get a copy of everything held about you, to correct it, or to have your household and its records deleted. What is held, and for how long, is set out in the privacy policy.
If you believe you have found a vulnerability, write here rather than raising it publicly. Tell us what you found and how to reproduce it. We will confirm receipt, and we will not pursue anyone who reports in good faith and does not access, alter or keep another household’s data while looking.
Stonehand connects to Claude and to ChatGPT. What an assistant can and cannot do, and how to disconnect one, is in the documentation. Disconnecting takes effect immediately: the connection’s token stops working on its next request rather than at the end of a session.
Write to support@stonehand.family from the address you sign in with. Your household’s records are deleted and the bank connections behind them are revoked at Plaid, so nothing further is fetched. Anything we are required to keep is named in the privacy policy.